Shipping & Delivery

Shipping Costs:**

The prices stated on the product pages include VAT and other price components.

In addition to the prices quoted, we charge for shipping. The shipping costs are clearly communicated to you in the shopping cart system and on the order page.

Zoneup to 1 kgup to 2 kgup to 3 kgup to 5 kgup to 10 kgup to 20 kgup to 31.5 kg
1 GermanyEUR 7.25EUR 7.85EUR 8.80EUR 10.45EUR 14.40EUR 16.80
2 EU – Zone 1†14.15 + .95 per each kilo
3 CH & LI19.80 + 1.25 per each kilo*
4 UKDue to Brexit, please contact us for shipping quote.
5 EU – Zone 2††14.60 + 1.00 per each kilo
6  EU – Zone 3†††14.75 + 1.05 per each kilo*
7 Rest of Europe19.10 + 1.60 per each kilo*
8 WorldPlease proceed to checkout to calculate shipping costs for shipments outside of Europe.

† Zone 1 – Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland
†† Zone 2 – Andorra, Hungary, Italy, San Merino, Slovakia, Slovenia, Spain, Sweden, Vatican
†† Zone 3 – Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Lithuania, Malta, Portugal, Romania
*Standard shipping rate. Insured rate is available for an additional cost at checkout.
**Shipping prices may vary depending on the total size and weight of product(s) purchased.

Shipping Insurance

All packages shipped within Germany and weigh above 2 kg include liability of up to EUR 500 in the event of loss or damage. All packages shipped within the EU (excluding Germany) and weigh above 2 kg include transport insurance up to EUR 500. Insured rates for all packages shipped within the EU and weigh 2kg or less are available at an additional cost upon checkout. For orders with cart totals of more than EUR 500, additional transport insurance for up to EUR 1,000 is available at an additional cost upon checkout. Selecting the insured rate when shipping to  Switzerland or other non-EU European countries, the entire value of your purchased products are covered up to EUR 1,000.

Shipping costs for delivery to Switzerland and non-EU countries:

Import customs clearance, import taxes and duties shall be borne by the recipient. These costs will be billed directly by the respective forwarding or parcel services. This means our goods will be shipped untaxed and duty unpaid to Switzerland and non-EU countries. Please note that German VAT will not be charged.
The freight cost is a flat fee that covers transportation and import customs clearance. It may not include any of the expenses incurred by the customs office and/or import sales tax. These duties are determined by the products, price, size and weight and are payable by the recipient. A customs duty itself is usually not the case since our products are considered preferential goods with exclusively European origin. For further information on shipping to Switzerland please contact us at info@zwei-design.com or +49 176 705 343 61

If your country is not listed, please do not hesitate to contact us at info info@zwei-design.com or +49 176 705 343 61.

Delivery

Purchases are typically shipped within 4-5 business days unless otherwise stated. Delivery times vary depending on your shipping destination.

Information about the calculation of the delivery date

For direct bank transfers, the deadline for delivery begins on the day after issuing the payment order to the referring bank and ends on the last day of the deadline. For other payment methods, the deadline for delivery begins the day after conclusion of the contract and ends on the last day of the deadline. If the last day of the period falls on a Saturday, Sunday or a recognised public holiday, the next working day shall be replaced by such day.

Estimated delivery times (order processing time not included):

  • 2-5 Business Days – National
  • 7-21 Business Days – International (especially countries outside Europe)

We cannot promise exact delivery times and cannot control delays caused by the weather or the postal service.  If the number number of business days mentioned above has passed and your package is still missing, please reach out to us and we will do our best to assist you.

Please note the above delivery times are an estimation and it may take longer depending on where you live or the time of year (i.e. Christmas season).